Returns & Privacy Policy
Satisfaction Guarantee
Within 30 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 855-892-7227 to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 855-892-7227
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return with original package, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Lowest Price Pledge
We use our huge buying power to offer the lowest prices. If you have found a lower advertised price with the same item in stock, we would like to know about it. For your help, we will refund you 110% of the difference in the delivered price (cost of product plus shipping/handling charges). This offer is valid on the identical product and model number. We can not honor competitor close-outs, liquidations, rebates, free-with-purchase offers or auctions.
Simply contact us. Include your order number and a link to the website where you have found the lower priced in-stock item. We will issue a credit to the card that was used for your purchase for 110% of the difference in the delivered price.
NOTE: You must order from boat2100.com in order to qualify for the price match.
It is that easy.
Thanks for being a boat2100.com customer and allowing us to offer the lowest prices.
It is not just a pledge. It's a promise.
Privacy Policy
boat2100 is committed to protecting your privacy. The information we collect is to ensure secure ordering and to provide a more personalized shopping experience. You can help us protect your privacy by not sharing your user name or password with anyone. If you have any concerns, comments or complaints, be sure to contact us.
How much information do I have to give?
We only collect the information needed for secure ordering and customizing your experience.
If I'm just browsing:
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We use IP addresses to measure our site traffic and to help provide a customized shopping experience. Your IP address is not linked to your customer information.
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If you come to our site via a link, the location where you came from is captured. This is used to help us better promote our site.
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We capture the type of browser you are using to help us optimize our site to match the browser used by our customers.
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We also keep track of pages you visit to help us provide a more personalized and relevant shopping experience and so that we can improve our site design.
If I've found what I need:
We collect name, address and payment information, although credit card numbers may be phoned in as an alternative.
What are you going to do with my private information?
We require only the personal information that is needed to safely process your order and for contacting you about your purchase. It is used exclusively for that purpose.
Will my information be given to another party?
Your personal information is not shared with any other party.
Do you purchase information about your customers from other companies?
No.
What about e-mail?
Boat2100.com does not send unsolicited e-mail.
NOTE: Your customer service representative may occasionally send you promotional or product information. If you do not want to receive such e-mails, simply let your representative know.